Contact Us
As a customer of TMB, you can log support tickets in a number of different ways. As well as contacting us via email, you can use our dedicated online client portal, which will enable you to see the progress of your ticket in real time. For major incidents like site outages, you should contact us by phone.
Note that availability and response times will vary according to the severity of your issue and your current service agreement with TMB.
Existing Customers: 0333 016 5157
New Sales Enquiries: 0330 912 7998
Email: info@tmb.co.uk
3 Ways To Log A Ticket
If you previously relied on TMB for your IT support requests, Fifosys is your new point of contact. You can receive support by emailing support@fifosys.com. For anything related to Pegasus Software, please email pegasus@tmb.co.uk.
Emailing your support request to TMB is quick and convenient. Your ticket is logged immediately, and you will receive an automatic email confirmation.
Online Client Portal
The Client Portal allows you to create new support requests as well as view ticket updates, and manage all your support requests in one location.
Please request your personal login details from your account manager.
Telephone
If you are experiencing a major incident or P1 issue (see ‘Ticket Priorities’, below), please call us immediately on 0333 900 9051.
Note: this should be used only for critical issues.